To make the product easy and convenient to use we needed to understand the way of communication between the app and the station.
We carried out a survey among more than 100 people. We communicated with active bikers, with those who do not use the bikes very often (we paid much attention to them to understand the reason of rare trips) and with ordinary people who studied the instruction on the station. As result we found out some problems that the users faced.
We rode the bikes ourselves, faced different situations, asked questions and found some difficulties.
The development of such a project consists of many details, it was necessary to take everything into consideration.